14K Gold Plated Heart Y Necklace
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Return & Refund Policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How Long After I Place An Order Will It Be Shipped?
All orders placed Monday through Friday will be packaged and shipped within 2-3 business days of the order. It typically takes 5-7 business days to receive your order. Orders shipped outside of the US can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges. Please Note: During sale periods, processing time for standard shipping may be delayed due to an influx in orders.
U.S. CustomersUSPS Standard Shipping: Arrives within 5-7 business days.USPS Priority Mail: Ships same day, unless order is placed after 12PM CST. Arrives in 2-4 business days (excluding the day of shipment).USPS Priority Mail Express/UPS Air: Ships same day, unless order is placed after 12PM CST. Arrives within 1-2 business days depending if you are in range close enough that will offer overnight shipping (excluding the day of shipment). Please also note postal is closed on weekends and does not deliver on government holidays. Worldwide CustomersPlease add up to 14 additional business days for delivery.A Little Bit Xtra Boutique is NOT responsible for:
Delays with shipping due to post office error.
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
Packages delivered to the wrong address due to an incorrect address entered by the customer at checkout.